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FAQs

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Recyling Bins

  • Q:

    How do I replace my recycling (blue) bin?

  • A:

    The recycling blue bins can be obtained through the highway department, located at 4483 State Route 31, Clay, NY

  • The hours are from 7:30 AM til 3:30 PM.

Snowplow: damage to Yard/Mailbox

  • A:

    What happens when a resident's mailbox is damaged during the winter?

  • The Town of Clay Highway Department under NO CIRCUMSTANCES will repair or replace a homeowner's mailbox that fall under these conditions:
    • Spindle type wooden post
    • Plastic of any kind (including Rubbermaid green surround)
    • Any post, including metal, which was already in unstable or poor condition
    • A mailbox that was popped off the cross member from the weight of pushed snow (if your mailbox shows no damage, but is just laying there, chances are it was not hit by the plow but the weight of pushed snow took the box off the support)
    • No paper tube will be reinstalled, repaired or replaced
    • Any that is located on a County or State maintained Highway
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  • Any damaged decorative type will be replaced with our standard replacement treated 4 X 4 post and unusable mailboxes will be replaced with a standard mailbox. NO EXCEPTIONS.
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  • Q:

    The snowplow damaged our yard while plowing snow, when can I expect this to be repaired?

  •  
  • A:

    It is not necessary to call to report this as the crews travel each and every street in the town and repair the damage. These repairs begin early summer, generally the first part of June, after the ground has a chance to thaw and the topsoil is dry and usable.

Streetlights

  • Q:

    Who do I contact regarding a street light that is not working?

  •  
  • A:

    National Grid owns and maintains all streetlights, therefore, you need to call them at 1-800-642-4272

Disposal and Brush Pickup for Districts 1 & 6

  • Q:

    I have yard waste remaining after the semi-annual pickup. What do I do with it?

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  • A:

    There are two compost sites that are run by Onondaga County that you may take your yard debris to. Information regarding the compost sites is available by either calling Operation Separation at 315-453-2870 or at http://ocrra.org. If resident's need large tree or major yard work to be done, it is best to schedule that work just before the semi-annual pick-up. By arranging the heavy yard work at that time, the resident is assured that the debris will be picked up as scheduled. Fallen branches and debris that do not coincide with these pickup times are the homeowner's responsibility. The highway department picks up yard debris in May and in October ONLY.

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  • Q:

    I have certain items that I don't know how to dispose of, what should I do with them?

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  • A:

    Please call Operation Separation at 315-453-2870 or visit their website at http://ocrra.org for any of your questions regarding items you don't know how to dispose of or any questions you may have regarding recycling.

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  • Q:

    Do you have a schedule for leaf removal?

  • A:

    Leaf pickup is schedule to begin at the end of October. Both loose and bagged leaves will be picked up roadside, please keep them separated from all other debris. Leaf piles with unacceptable debris will not be picked up. Time spent in each area varies with the amount of leaves to pick up. Living in Upstate New York, we never know what to expect for our weather conditions. If leaves are too wet from the snow or rain, the leaf vacuum can not retrieve them. Also remember that if snow accumulates on the leaves, they will not be visible for the crews. The highway department crews do not ever intentionally drive by the resident's leaves. Due to these factors we can not determine the date for pickup of any specific area. Please be patient.

Onondaga County of Transportation

  • Q:

    Do you have the Onondaga County Department of Transportation's phone number?

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  • A:

    If you live on a county highway and have questions regarding roadwork or drainage, you need to call the Onondaga County DOT at 315-435-5452. If you live on Route 31 or have questions regarding Route 481, you must call New York State DOT at 315-458-1910. If you are not sure if the road or street you reside on is owned and maintained by the Town of Clay, Onondaga County or New York State, please refer to our listing of County/State Roads.

Dead Animals Roadside

  • Q:

    There is a dead animal in our street, can you have someone pick it up?

  • A:

    The following procedures will be followed for the pick up of dead animals on Town of Clay roads.

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  • The Town Highway Department will pick up and dispose of large animals, such as deer on Town roads only. If unsure whether your road is owned and maintained by the Town of Clay, please refer to County/State road listings.
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  • Dog Control will pick up dead dogs and attempt to contact the owner if possible. The Town of Clay Dog Control may be reached at (315)652-3848.
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  • The Town of Clay will not pick up small dead animals, including cats, on Town of Clay roads. Please follow the NYSDEC guidelines for the safe disposal of small dead animals. The guideline is to invert a double plastic bag over the carcass and put it into the trash.

Traffic Lights

  • Q:

    Who do I contact for malfunctioning or damaged traffic lights?

  • A:

    The Town of Clay does NOT own or maintain any traffic lights. They are owned by either Onondaga County Dept. of Transportation or the New York State Dept. of Transportation depending on which street they are located. Please refer to County/State road listings to determine whom is responsible. Traffic devices on County highways are the responsibility of the Onondaga County Dept. of Transportation. Traffic devices on State highways are the responsibility of the New York State Dept. of Transportation.

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Sanitary Sewer

  • Q:

    Who do I contact when my sanitary sewer is not operating properly?

  • A:

    The Town of Clay contracts with the Onondaga County Water and Environmental Protection Agency to come to your home to determine the source of the problem. They can also be reached by phone using their 24/7 emergency number: (315) 435-3157. If the issue is from the home to the sewer vent it is the homeowner's responsibility. If it is from the sewer vent to the road it is then the Town's responsibility.

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  • Q:

    I reside in the Horsehoe Island Sewer District and my sewer's grinding pump is not operating properly

  • A:

    The Town of Clay contracts with C & S Engineering, Mark Chambers for pump maintenance. He may be reached 24/7 at (315) 263-6915. Non-pump related problems such as pipe leaking, surface water, cave ins, or construction issues call the Town of Clay Highway Department at (315) 652-3800.